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FRANCHISEE SUPPORT AND TRAINING: WHAT TO EXPECT FROM THE FRANCHISOR

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Franchisee support and training are crucial elements of a successful franchising partnership. Franchisors typically provide comprehensive training programs covering operations, product knowledge, and customer service protocols. Ongoing guidance assists franchisees in navigating challenges and maintaining brand standards. Marketing support aids in local promotions and brand visibility. Access to established supply chains and technology platforms streamlines business operations. Regular communication, webinars, and field support ensure continuous learning. Transparent expectations and a robust support system foster franchisee success by aligning them with the franchisor's expertise, resources, and collective growth objectives. https://www.franchise2sell.com.au/blogs/evaluation/franchisee-support-and-training-what-to-expect-from-the-franchis   

Putting his business in the picture

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  Gary Mitchell knows just how much the world of small business has changed over the past 30 years. He credits the SBDC with helping him get through the tough times to help his business thrive. For more than 30 years, Gary Mitchell has been carving a niche in WA’s small business landscape. His business, Framous Picture Framing, offers a range of services including framing photos, memorabilia, posters, prints and mirrors, and repairing and restoring artwork and frames. We asked Gary for some insights into how he has sustained his business over three decades of change. Do what you love Gary’s enthusiasm for his work is obvious. It’s also likely to be one of the key reasons he has enjoyed so much longevity in business. “I roll up in the morning and have a smile on my face when I put the key in the door,” says Gary. “Of course, there are times when it’s not a joy but overall it’s an absolute joy to come to work.” https://www.smallbusiness.wa.gov.au/blog/putting-his-business-pictur...

How to resolve common business vehicle issues

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  Do you feel like a vehicle you purchased for your business has been more trouble than it’s worth? No one likes the idea of having purchased a lemon, especially given the expense of buying a vehicle and your expectation of how it will save you time and money. As warranty periods can be limited, especially for second hand vehicles, the most important thing you can do is run through some due diligence steps before making your purchase. Things to check before purchasing a second hand vehicle When purchasing a second hand vehicle, the warranties and guarantees you’re entitled to will depend on whether you are purchasing from a licenced dealer or privately (including online or at auction). A dealership will generally provide a limited warranty for used vehicles, and be subject to obligations under Australian Consumer Law (ACL), however when you purchase privately there are no warranties or guarantees making it a ‘buyer beware’ situation. https://www.smallbusiness.wa.gov.au/blog/how-res...

INSPIRING WOMEN: 9 FEMALE FRANCHISE LEADERS TO LOOK UP TO

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 Hi Everyone, As a female, I have always wanted to become an entrepreneur. However, I always feel that I need more time and skill to step into the demanding role. But, my perspective changed recently when I met a female franchise leader. She had bought a franchise for sale in Australia to become an entrepreneur. I loved her idea and felt that I should do something similar because of the low risk. I started looking at females in the industry and found so many inspiring female leaders who have paved the way for women in challenging roles. Here is an article that will tell you all about them.    https://www.franchise2sell.com.au/blogs/franchise/inspiring-women--female-franchise-leaders-to-look-up-to

Managing refunds and replacements

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 Having a clear returns policy for your business can save you time and money, while also creating an opportunity to highlight your focus on customer service. To avoid confusion, familiarise yourself with Australian Consumer Law (ACL), display your refund policy to inform customers, and have a clear process in place to handle customers returning goods. Under ACL, if a gift is being returned simply because the customer has changed their mind or a gift-recipient doesn’t like the colour, refunding or exchanging the item is at your discretion. You may wish to put a time-limit on ‘change of mind’ returns, for example seven or 14 days, and you can choose to replace the item, refund their money or issue a credit note. Read More: https://www.smallbusiness.wa.gov.au/blog/managing-refunds-and-replacements

What can I do if someone copies my business?

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 They say imitation is the sincerest form of flattery, but it certainly doesn’t feel that way when someone copies your business idea, product or artwork. So what protections do you have available to stop a copycat? There is nothing that can infuriate a business owner as much as noticing something they have come up with being used by another business – particularly a bigger one. But apart from getting mad, what exactly can you do to prevent copying? As we explain, it can come down to exactly what was copied and any protections put in place. Read More: https://www.smallbusiness.wa.gov.au/blog/what-can-i-do-if-someone-copies-my-business

Turn your idea into a business

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 If you’re working full-time but are considering starting a business, here are four top tips to help you make the transition. Step one: Do your research Before you take a leap of faith, learn as much as you can about your selected industry. (It’s surprising how often we meet clients who are planning to start businesses in industries in which they have no previous experience.) Talk to business owners currently in the industry or, if you can, look to do some part-time or casual work on the weekend in a similar business. This way you can get an understanding of the nuts and bolts of your chosen industry. Read More: https://www.smallbusiness.wa.gov.au/blog/turn-your-idea-business